Splendour In The Grass sales were plagued by technical issues believed to have started by a hacker when sales opened on Friday morning.
Ticket buyers were charged excess fees, some over $1000, for tickets to the event by Splendour organisers now confirm that all transactions have been correct and that no personal information has been compromised.
A statement from Splendour organisers reads, “In response to speculation regarding unauthorised / illegal access of personal information during this morning’s Splendour In The Grass on sale, we can confirm that no credit card information has been compromised during the technical issues experienced this morning. Anyone that is concerned they have been charged the incorrect amounts should contact moshtix at ticketsupport.moshtix.com.au”
In an earlier statement co-producers Jessica Ducrou and Paul Piticco said, “During today’s Splendour in The Grass on-sale, due to technical issues some customers were erroneously offered reduced priced tickets and charged incorrect credit card fees. All of these affected orders will be cancelled today, and customers contacted to allow them to purchase at the correct prices. This was an isolated technical issue that did not affect other ticket buyers and tickets are continuing to sell fast for the festival (they are now sold out). Anyone that is concerned they have been charged the incorrect amounts should contact moshtix at ticketsupport.moshtix.com.au”
“We would like to thank everyone for their patience this morning and to reiterate that if they are at all concerned about their ticketing purchase, to please contact ticketsupport.moshtix.com.au today so that they can sort out any issues.”
Splendour In The Grass will take place in Byron Bay on July 25, 26 and 27 with headline act Outkast and featuring Lily Allen, Two Door Cinema Club and Interpol.
